Shipping & Fulfillment Policy

DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIME
All orders are processed within 1 business day, excluding weekends and holidays. Weekend and holiday orders will be processed and shipped the next available business day. Ex. An order that comes in on Saturday or Sunday will be processed on Monday. We do ship on some Saturdays depending on availability of our shipping department, and when the order is made. If you need your item fast, call us at 201-445-4199 and we will do our best to accommodate your needs.

Please contact us through phone or email if there are any delays or issues receiving your shipment. We will do our best to sort out the issue.

SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. We have three shipping speeds available, see below.

Shipment method Estimated delivery time Shipment cost
USPS First Class 3-5 business days Free
USPS Priority Mail 2-3 business days $14.95
USPS Priority Express 1-2 business days $24.95

*If you cannot receive mail via USPS or prefer another shipping method, we may be able to accommodate your request if you call us at 201-445-4199 or email pangeararities@gmail.com

SHIPMENT CONFIRMATION & ORDER TRACKING
We will send you an email with your shipment confirmation and tracking information shortly after your order is processed, and after the label is made. If you are having any issues tracking your order please call us at 201-445-4199.

CUSTOMS, DUTIES & TAXES
Pangea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES
Pangea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY
We are currently only shipping domestically in the U.S. through our website. We plan on providing the option to purchase from us internationally in the near future. For now, many of our products can be shipped internationally if you purchase through our eBay store, pangeacjw, via eBay’s Global Shipping Program. If you want help finding our eBay store or would like to arrange an international shipment, please give us a call at our store phone: 201-445-4199.