Return Policy

Returns & Refunds

Preowned Items

All preowned jewelry and watches sold by Pangea Collectors are returnable for up to fourteen days after purchase. All returns can be subject up to a 10% restocking fee after deductions for return shipping paid for by Pangea Collectors. 

ALL credit card transaction fees WILL NOT be refunded.

Pre-owned watches and their respective boxes and paperwork (if applicable) must be in the exact same condition as when sold.

Brand New Items

Brand new items are not eligible for returns / refunds. On a case by case basis, some brand new items will be allowed to be returned with up to a 20% restocking fee after deductions for return shipping paid for by Pangea Collectors, as well as any transaction fees (nonrefundable PayPal fees)

How to initiate a return

Notify us that you wish to return an item, and for what reason(s) you may have to return the item(s).
Include a packing slip with any information (printed order confirmation) in the package for fastest refund turnaround time.
Please allow up to 48 hours for a refund to be processed after post-return inspection. Refunds will be given via initial payment method.

MORE ON OUR POLICIES, RECOMMENDATIONS, TERMS & CONDITIONS BELOW...

Please review the policies below for our terms regarding returns and our recommendations regarding alterations, our privacy statement, and our shipping and fulfillment policy.

 

Returns & Alterations Policy with Recommendations

We offer a 14-day return policy. The return period closes two weeks after the date of delivery shown by USPS tracking or other shipping service. Returns must be announced before the close of the return period and must be received in the same condition as it was delivered or the return will not be accepted. Please ship carefully to protect the condition of the piece.

Additionally, our policy is that once an alteration is made we consider the item non-returnable. We do offer alterations with our team of skilled jewelers however our recommendation is to purchase and receive the item beforehand to be sure you like the piece in person and then have any alterations such as ring sizing or earring back conversions done with your local jeweler.

If you want to have your alteration done with one of Pangea’s expert jewelers the details and price must be discussed as part of the transaction, preferably before the item is purchased so we can alter the return policy, price to include alteration, and handling time (alterations may add 7-15 business days to the delivery date depending on jeweler availability and the alterations being made).

 

Alternatively you can discuss alterations with us after you have received the item and know you want to keep it, just contact us regarding your alteration plans and we will negotiate the details and price of the alteration and shipping process.